Frequently asked questions

ACCOUNT

To get started, just click on the "Sign Up" button in the top right-hand corner of the home page and fill in all the required fields.
You will then receive an email from us where you can verify your email address using the verification link. Once you have verified your email, your account is fully active.

No, it is not possible to register multiple accounts. Champagne Spins only allows one account per user/IP/computer/household.

Yes, it is possible. Go to the "My Account" page and click on the "Add Currency" button and select the currency you want to add from the drop-down menu provided.

Champagne Spins accepts 14 currencies for deposits and withdrawals, at the moment. The currencies we accept are:

USD,EUR,AUD,CAD,NOK,SEK,ZAR,PLN,RUB, Bitcoin, Litecoin, Bitcash, Dogecoin and Ethereum.

Yes it is possible. Once you have added the new currency/currencies (see question above) go to the "My Account" page and click on the "Select" link, next to the currency you want to have as the active one.

Unfortunately, this cannot be done. It is not possible to change your email address.

SECURITY

The easiest and quickest way is to create a new password by clicking the Forgot Password? link. We will then send an email that will direct you to a new link. Then you can create and enter a new password for your Champagne Spins account.

Alternatively, you can contact our customer support either via Live Chat or by emailing us at support@champagnespins.com. We will be more than happy to assist you with any queries that you may have.

Contact our customer support via the "live chat" option or email us at support@champagnespins.com and we will sort it out for you.

As soon as you log in, any communication you make between your web browser and the Champagne Spins website will be protected by industry-standard encryption technology. This means that all your personal data and any activities performed by you on the site are completely private.

Yes, you can.
You first have to download the Google Authenticator app to your mobile device. After that, log into your account at Champagne Spins and go to ”My Account” and then ”Profile Info”.

After that scroll down to the bottom of the page and click on ”Configure Google Authenticator” and scan the QR code displayed on your Google Authenticator app. Add the current code in the provided field to complete the set-up.

Next time you log in, do so with your regular username and password. You will thereafter be asked to enter the current code from your Google Authenticator app. After that, you’re ready to play!

The games are fair, without a doubt.

The games that Champagne Spins are guaranteed fair by the Curacao Gaming Commission.

BONUS

Bonuses are extra money that can be added to your bankroll. A bonus gives you a little boost and increases your chances of landing a big win. Bonus sizes vary and all players are required to wager the bonus a certain amount of times before it can be withdrawn.

Go to the "bonuses" page and there you will be able to see your active bonus and how much you have left to wager. If you need more assistance then please feel free to contact us at support@champagnespins.com and we will be happy to assist you.

To claim your welcome bonus, simply make a deposit of at least 0.025 BTC (25mBTC) or €20 or equivalent in the currency of your choice. Once your payment has been made then the bonus will appear automatically in your Champagne Spins account.

Different casino games count differently towards the wagering requirements needed. To find out more about wagering counts for different games, please refer to our "Bonus Terms and Conditions".

Your bonus needs to be wagered 40 times. There are terms and conditions attached to all bonuses so for more information refer to point 5 in our Bonus Terms and Conditions

PAYMENTS

Unfortunately, you can only cash out via the same method you used to deposit. For example, if you use Skrill as a deposit method you have to withdraw back to the same Skrill account, and you won’t be able to withdraw to a Neteller account or credit card. The money has to be paid back in the exact same way that it came into your account.

Instant. Deposit processing and account crediting are done instantly, which means you can start playing our games right away.

Some transactions are free of charge while others have small charges depending on currency and your chosen payment method.

The minimum amount you can deposit is €20 or equivalent and 0.0025 BTC or equivalent. The minimum withdrawal is €40 or equivalent and 0.0025 BTC or equivalent for crypto currencies.

As per our terms and conditions it is clearly stated "The period for processing withdrawals is 24 hours. Withdrawals are paid Monday thru Friday". If you are using an e-wallet or bitcoin, the money will reflect in your account immediately. If you use a credit card, the funds can take anywhere between 2-5 working days to reflect in your account.

There is an easy explanation for this. Firstly you should double check that your transaction was completed successfully on the blockchain. If it has, then just get in touch with our customer support via live chat or email and we will solve the issue as quickly as possible.

COMPLIANCE

For a deposit, the answer is no. For a withdrawal using a credit card, you will need to complete the verification process for your withdrawal to be approved. We do reserve the right to carry out additional verification. This could be from a regulatory point of view or if we believe there has been any suspicious or fraudulent behavior occurring on your account.

One government approved identity card.This can be either an ID card, passport or driver's license (back and front of driver's licence will be required) with a picture. Also, a proof of residency, such as a utility bill, which cannot be older than two months. If your deposited with a credit card, we will require a scanned copy of the credit card (front and back). We will ask you to cover the first 12 digits on the front of the credit card as well as the CVV/CSV number on the back of the card for your safety.

You can upload your documents straight to your Champagne Spins account. Remember that each file cannot exceed 2MB. The accepted file formats are bmp, pdf, gif, jpeg, jpg, png and tif. When you are logged in, just go to the "Documents" page to upload all necessary documents.

Documents should be approved as quickly as possible. However, this sometimes takes up to 24 hours. If you follow the verification process above, then we will probably not have to ask you for additional copies and the processing time will be a lot faster.

Yes, it is possible for documents to be refused. Champagne Spins must adhere to the rules set out by our licensing institution in Curacao. In certain cases, we may need to contact you to ask for more or alternative document copies, in order to adhere to the law.

On the same page where you upload your documents.

Champagne Spins takes player security very seriously. We are regulated by the Curacao Gaming Authority and they request that we collect these documents in certain cases on behalf of our players to create a safe and regulated environment where you can fully enjoy the website.

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